Dear  Sir/ madam,

 

I am using SBI Credit Card, My credit card no. ending  with 7126 (SBI Gold and More) and facing fraud transactions issue which is not settled by SBI yet.

 

My credit card having 4 fraud transaction on 31st Aug, 2017 while I have never share my card details with any one and have my card with me.

I had received 6 massages back to back from SBI, first 3 massages was for first 3 transactions and one for payment decline for AUD70 then 5th massage was for 4th transactions and last massage to block my card temporarily due to suspicious transactions.

 

1.            31/08/2017         TELSTRA MELBOURNE AU            Debit     9,169.33 (AUD180)

2.            31/08/2017         TELSTRA MELBOURNE AU            Debit     9,169.33 (AUD180)

3.            31/08/2017         TELSTRA MELBOURNE AU            Debit     3,565.85 (AUD70)

4.            31/08/2017         TELSTRA MELBOURNE AU            Debit     2,037.63 (AUD40)

 

I  have intimated at same time over the phone to the customer care executive SBI (Transaction Dispute Request # 123813450336), there were unverified transactions on my card in a foreign land (charged in AUD). On receiving the message for these transaction I have immediately blocked my card permanently however the damage was already done.

 

It appears that this issue is common with a lot of  SBI end users and many have been scammed for amounts ranging from AUD40-AUD180 in August this year. (Source: Cyber Crime Complaints). There appears to be a breach of confidential information from SBI’s end and this is affecting the end user.

 

Additionally If SBI is aware about the same then it should be rectify/taken care in first go instead of 60 – 90 days of follow-up and telling us about TAT.

 

 

Please take necessary action on fraud transactions with  "TELSTRA MELBOURNE AU" and SBI credit card.

A Concerned SBI Account Holder

 

Abhishek Mittal

Mob: 9999744016

Email: abhishekmittal10@gmail.com