Unknown charges deducted by Amazon

  • Last Post 22 September 2017
Gurmeet Singh posted this 22 September 2017

Sir/ Ma'am, Im writing this complaint against Amazon online shopping site regarding two unknown charges which they have deducted directly from my debit card without letting me know or without giving me any service of it, I checked it twice in my account and didn't find any thing so i connected with customer care i called and spoke to the customer care representative he understood the problem and asked me to send and provide the few details on a given email. So i did the same in return i got a mail written we will respond back in 6 hours and this is a auto generated email. Since then it has already been 2 weeks i have provided them everything sent them multiple mails and tried to connect through calls to but it gets disconnected after a beep. Please help me. I'm adding few details below: Amount deducted 732 + 732 total 1464 date of deduction 14 sept 2017 & 14 aug 2017

Thanks in advance

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ShaktiMaan posted this 22 September 2017

Dear Gurmeet singh. 
Your bank has all the transaction details. Try to acquire it through net banking or going in your branch. Don't share your password or PIN with any executive. Just get the transaction details that will contain reference Number.. Email this reference number with a dispute application to your bank dispute unit. There is also a Credit debit dispute form which you can get from your branch and submit there for bank to take charge of your case and get the refund back from amazon. Usually amazon does return your amount within ten days.



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