Respected sir

My name is SNEHALKUMAR LALJIBHAI PATEL i am saving account holder in your SBI(STATE BANK OF INDIA) bank.

Yesterday morning 6:27 am (7-june-2017) i got sms that 38,000 is debited by atm.at that time i was sleeping and my atm card was with me.

from last 3 days i did not use any of atm centre.even i did not share my atm cvv,pin,and card number with any one.

this is totlly fraud with me by hacker or some other way.

please help me out of this and i am requesting you that please investigate on this matter and refund my 38,000 because i am innocent.

 i appreciate if you wil help me and refund my amount.

i visited my bank branch but manager is not available and staff told me that this is not bank responsibility.

in this case now what sould i do?

below is my bank account detail

Bank name : STATE BANK OF INDIA

Branch : DEVRAJ MALL-AHMEDABAD-GUJARAT

Acc type : SAVING

Acc No : 20183170814

Acc holde name : SNEHALKUMAR LALJIBHAI PATEL

Registered contact no : 9712138777