Respected authority.my name is priyanka agarwal i was travelling from kolkata to guwahati on 3rd november.my flight took off at 10:25 am and i reached guwahati by 11:50 after landing i was as usual waiting for my luggage but i did not see my luggage in the belt.i rushed to the person concerned and she informed the flight attendants since the flight was about to go to Jorhat.After some time she told our official have checked they have not found any luggage..so she took me to the help desk of jet airways and then she said your luggage is lying in kolkata and it has not been sent here..i said i will wait for the flight and if possible send it in priority basis even if it has to be sent in other airlines.she asked me not to panic and will do the same.now the manager comes and says its not in kolkata its in the flight which has gone to jorhat.i again waited for two hours and the manager said its not our fault its very obvious, situations can come like this and i was shocked to see such a carefree nature of your responsible person and above all he did not take any blame..as frightened by the situation i called my husband Mr Anuj Agarwal .My husband spoke to your supervisor then a sum of 1000 bugs as a compensation for the harassment was given so that we can go home and they promised you will be getting your luggage by today evening.now when i reached here i get a call saying we are unable to trace since your luggage has not been scanned.i was shocked .what a shame and such a unprofessionalism from their end..i had never expected that they will be so irresponsible .. i have still not got my luggage since they are unable to trace the exact location.However i am doubtful whether i will get my luggage back or not.if this is the way their system runs i am afraid no one will opt for jet airways .It's been a week and they are least bothered.
