Dear Sir/Madam,

 

I am purushottam I am holding Kotak Bank credit card:   I have receive a call from bank side on 9th of March 2017 from +91 9627743322, He is asking our OTP, He has already hold the all card details, But I have not share any Information,after some time I have receive  call from Kotak Credit Department He confirming you have make any transaction then I have told I have not use my card any not done any transaction,He told me one transaction Rs 20000 has been done from your card.I have raised a dispute on 9th of march #6804654453.I have call to customer care same time for fraud transaction after that blocked the card. Kotak C C told me Lodge a FIR and sent me copy in branch.I have provide FIR copy on 20th of March.I have get mail two times your dispute closed also I have called to customer care last 20 day in 10 times but not get proper response and satisfy answer.   Kindly find the attached file in details :  

1> Transaction happened Rs.20K on 9th of March 2017 and PayZapp refund Rs10K on 14th of Apr 2017 on the basis of fraud transaction   Kindly suggest and support what we should do.   Thanks & Regards, Purushottam Gupta