Merchant has not delivered product and refuses to give back the money. Merchant's website name is www.gearbest4u.com. Used Payu gateway, however, I haven't received my product. Paid 11, 698. Have raised two dockets with payu but they haven't resolved my query. They don't answer my calls. Attached are the mails. 

Payment made on : Mon, Jan 22, 2018 at 7:20 PM

gearbest4u.com refuses to pay back and payu is not taking any action.