Respected Sir/Mam,   I have purchased a Gomti Chakra Tree with Rudraskam - 54 beads, cost Rs. 990/- , on 7th January 2024, as per the offer it was buy 1 get one free, I have received the product out of which one product was a damaged/defective product and has requested a replacement for the same.   However the said e-commerce website "Tyohar store" has not yet initiated the request for same.   The only way to get connected to them is via email "tyoharessentials@gmail.com" .   Sharing herewith the below chain email for your reference along with the attached copy of damaged product for your reference.   Request you to kindly look into the matter and assist for replacement of the same.   Thanking you.