1. I received a call at 1615 hours on August 27 th 2020 from a number , purportedly RBL bank as claimed by caller. The phone number was +91-7599759470 .
- The caller gave me all the information of my credit card account . All the figures given by him were fully correct . He said that my reward points have not been used and the bank is offering conversion into cash . The details shared by him so accurate that I got trapped believing him to be caller from Bank.
- I admit he was able to trap me and I admit it was my failure .
- But within ten minutes of my call I realised that something wrong has taken place .
- I immediately reported the matter to Bank by various mails & repeated my mails several times in next 48 hours .
- I also wrote to my relationship officer in RBL Bank branch ( Sector 63 Noida) ,
- I gave repeated mails to Bank next two days under the heading " Fraudulent transaction" to withold the payment . till then Bank had not even paid to the claimant establishment . I kept on requesting that payment should not be released to the merchant establishment claiming the amount .
- But it seems that my ALERT MAILS HAD NO MEANING FOR Bank's SYSTEM AND IT IS FAILURE OF Bank's SECURITY MECHANISM. IT SHOWS COMPLETE LACK OF ALERTNESS BY their SYSTEM . YOU ARE REQUESTED TO: (A) CONSIDER MY REQUEST AGAIN . (B) ALSO PROVIDE ME CREDENTIALS OF CLAIMANT ESTABLISHMENT , SO THAT I CAN LODGE A CRIMINAL COMPLAINT WITH AUTHORITIES .
